TEA BLEND QUESTIONS:
Zach's Breakfast - Black Tea, Turmeric, Ginger, Sarsaparilla
Mission Chill - Peppermint, Spearmint, Turmeric, Chamomile, Ginger, Lemongrass
Note: all our teas are loose leaf :)
Do the teas have a chance of gluten contamination?
There is no gluten used in the production facility at Art of Tea, but the facility is not certified as gluten-free so we can not guarantee that the tea is completely free of gluten.
Are the Zadiko Tea blends Kosher certified?
Tea is naturally kosher and the production facility is certified OU kosher but the Zadiko tea blends have not been certified by a kosher body.
Is there nutritional information available?
There is no nutrition info since the tea leaves/botanicals are not consumed. No sugar or natural/artificial flavors have been added and there are no calories.
Are there any allergens in the tea blends?:
Below are the allergens in the tea production facility listed in accordance with third party GMP standards. Items which don't have Xs are the allergens which are not in the facility at all. The allergens used in some blends (tree nuts, dairy products & soybeans/soy products) are stored and blended separately to prevent any contamination.
X Tree Nuts (and derivatives)
Sesame seeds ( and derivatives)
X Dairy Products (milk, lactose, caseins, whey)
Fish or Shellfish
X Soybeans, Soy products
Wheat or triticale
Gluten (barley, oats, rye, triticale, wheat)
MSG (monosodium glutamate)
ORDER FULFILLMENT & SHIPPING QUESTIONS:
What payment methods do you accept?
We accept payments from all major credit cards, PayPal, Google Pay, and Shop Pay. We cannot process money orders, purchase orders, orders placed over the phone, or cash transactions.
I need to change my shipping address, how can I do that?
To change a shipping address, email email@example.com as soon as you realize the error. Please include the order confirmation number, and the new address in your initial email to expedite the process. We can only update addresses before an order ships, and we are unable to request reroutes of packages once an order has been shipped.
How much does shipping cost/Will I need to pay customs fees?
Shipping costs are based on weight and will be calculated at checkout once you enter your shipping address.
**Please note that you may be charged taxes upon import of your items if you live outside of the USA. Please be aware of your country's import tax policies.**
Are tracking numbers available/why doesn't my tracking number work?
When your order ships, you will receive a notification. These get snagged by spam folders sometimes, so be sure to take a peek in there if you believe your order should have already shipped. Tracking numbers are only available for domestic customers -- track your shipment at https://www.ups.com/track.
International customers: The tracking number will only work until your order leaves the US. You will not be able to track your package once it arrives in the destination country.
I don’t like the flavor of the tea I ordered, can I return it or get a refund?
Unfortunately, no. We do not accept returns for refunds and can not refund tea that has been successfully delivered.
I need to cancel my order, what do I need to do?
Send us an email at firstname.lastname@example.org with the order confirmation number as soon as you decide to cancel your order! As long as the order has not shipped yet, we can cancel an order for a full refund.
Once the order has shipped, we can no longer cancel the order.
A part of my order was missing, what can I do?
If your order arrives and something is wrong, simply email us at email@example.com and we can get you sorted. In the email, please include the original order number, and let us know exactly which item(s) were missing from the package.
I received the wrong tea in the mail, what can I do?
Email us at firstname.lastname@example.org as soon as you notice the wrong item. If you let us know the original order confirmation number, what item you expected to receive, and describe or send pictures of the wrong item in the initial email, it will help expedite the resolution process. We will set up a reshipment of the correct item, so you will not have to reorder.
I ordered the wrong tea by mistake! Can I return it?
No. Once a tea has been shipped, the tea can not be returned or refunded.
I received a damaged item. How do I get a replacement or refund?
Send us an email at email@example.com and describe the kind of damage that the item has incurred. Pictures are appreciated and help us assess whether the damage was because of the delivery process, or if it was a manufacturing defect that slipped through our quality control.
My order never showed up! Where is it?
If you feel like your order is taking too long to get to you, don't worry! Our replacement policy covers lost packages, so you will have the option to have your order reshipped or refunded. For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know there were no issues in the address that would cause the package to be returned or mis-delivered.
For orders within the continental United States, Alaska, Hawaii, and APO addresses, the delivery estimate is 7-15 business days. These orders include tracking capabilities with Standard Shipping through Mail Innovations, so you should be able to keep an eye on the package's progress through that. We can issue a replacement or a refund for the items if the tracking for the package has either 1) stalled for 10 consecutive business days, or 2) shows "delivered" but is not found in/on/near the mailbox or door.
For international orders, the delivery estimate is 2-8 weeks. This depends on the distance from the origin point (Montana, USA) and the import/customs regulations and procedures in the destination country. These orders do not include tracking with Standard Shipping through Mail Innovations, so we do not have a way to locate the exact position of the package. We can issue a replacement if you have not received the package after 8 weeks.